Privacy Policy

1. Introduction

Welcome to ae365. This Privacy Policy describes how ae365 ("we", "us", or "our") collects, uses, stores, and safeguards the personal information you provide when you access or use our online casino and sports betting platform at ae365.bio. We operate as Bangladesh's trusted online gaming destination, and we take the protection of your data very seriously.

By registering an account or continuing to use ae365, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users accessing ae365 from Bangladesh and other jurisdictions.

2. Information We Collect

We collect several categories of personal data to deliver a secure, personalised, and compliant gaming experience. The information we may collect includes, but is not limited to, the following:

• Identity information: full name, date of birth, gender, and national identification details required for account verification and age compliance.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial information: deposit and withdrawal transaction records, preferred payment method (such as bKash, Nagad, Rocket, or Upay), and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and access timestamps for security and fraud-prevention purposes.
• Behavioural data: game activity logs, bet history, wagering patterns, and promotional engagement history within the ae365 platform.

We collect this information directly from you during registration, through your ongoing use of the platform, and through automated technologies such as cookies and server logs. We only collect data that is necessary and proportionate to the purposes described in this policy.

3. How We Use Your Information

ae365 processes your personal data for clearly defined, legitimate purposes. We do not use your information for any purpose beyond what is disclosed here. Specifically, we use collected data to:

• Create and manage your ae365 account, verify your identity, and confirm you meet the 21+ age requirement for participation on the platform.
• Process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and facilitate timely withdrawals in BDT.
• Deliver customer support, resolve disputes, respond to enquiries, and improve our overall service quality for users across Bangladesh.
• Send service notifications, account security alerts, responsible gaming reminders, and — where you have opted in — promotional communications related to bonuses and new game releases.
• Detect, investigate, and prevent fraudulent activity, money laundering, and any other activity that may violate our Terms & Conditions or applicable law.
• Analyse usage patterns and platform performance metrics to enhance the gaming experience, improve platform stability, and refine our game offering for Bangladeshi players.

4. Sharing of Information

ae365 does not sell, rent, or trade your personal information to third parties. We may, however, share limited data with trusted partners under strict confidentiality agreements, solely in the following circumstances:

• Payment processors and financial service providers (including bKash, Nagad, Rocket, and Upay integrations) to facilitate deposits and withdrawals in a secure manner.
• Technology and platform service providers who assist us in operating, maintaining, and securing the ae365 platform, bound by data processing agreements that prohibit secondary use.
• Regulatory bodies, law enforcement authorities, or courts when required to do so by applicable law, lawful order, or legal process — including anti-money-laundering (AML) compliance obligations.

In all cases where data is shared, we apply contractual safeguards to ensure your information is handled with the same standard of care that ae365 applies internally. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable privacy regulations.

5. Data Security

The security of your personal information is a top priority for ae365. We employ a layered approach to data security, incorporating industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Sensitive account credentials are hashed using robust cryptographic algorithms and are never stored in plain text.

Our internal access controls restrict data access to authorised personnel only, operating on a strict need-to-know basis. While we make every reasonable effort to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, we will take prompt action to contain it and notify affected users in accordance with our obligations. We encourage all users to protect their own accounts by choosing a strong, unique password and never sharing login credentials with others.

6. Cookies and Tracking Technologies

ae365 uses cookies and similar tracking technologies to enhance your browsing experience, keep you signed in between sessions, and gather analytical insights that help us improve our platform. The main types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management, login state retention, and security token validation.
• Performance cookies: collect anonymised data about how users interact with ae365, helping us identify slow-loading pages, error rates, and areas for improvement.
• Functional cookies: remember your preferences such as language setting, display options, and recent game selections, so your experience is consistent across visits.

You can control and manage cookies at any time through your browser settings. Please note that disabling essential cookies may impact your ability to use certain features of ae365. Most modern mobile browsers — including those on Android and iOS devices widely used across Bangladesh — provide straightforward cookie management options in their settings menus.

7. Your Rights

ae365 respects your rights in relation to your personal data. Depending on your circumstances, you may exercise the following rights by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is being processed.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations and ongoing account activity.
• Right to restrict processing: you may ask us to pause the processing of your data while a dispute or complaint is being resolved.

We will respond to all valid data rights requests within a reasonable timeframe. Please note that certain requests may be declined where we are legally required to retain the data, or where fulfilling the request would prevent us from meeting our regulatory obligations.

8. Retention of Data

ae365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. As a general principle, active account data is retained for the duration of your account's existence on the platform. After account closure, certain data may be retained for a further period to comply with anti-money-laundering regulations, financial reporting requirements, and dispute resolution procedures.

When personal data is no longer required, ae365 ensures it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Third-Party Payment Providers

ae365 integrates with trusted Bangladeshi and international payment gateways — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process deposits and withdrawals on our platform. When you initiate a financial transaction, you will interact directly with these third-party payment systems. Each payment provider operates under its own privacy policy and data protection framework.

ae365 does not store your full card numbers or mobile banking PINs. We recommend reviewing the privacy policy of your preferred payment provider to understand how your financial data is handled on their end. ae365 is not responsible for the privacy practices of external payment partners.

10. Age Restriction and Minor Protection

ae365 is strictly an adult gaming platform. You must be 21 years of age or older to register anaccount or place any wager on our platform. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a user has provided false information regarding their age during registration, we reserve the right to suspend or permanently close the account and withhold any associated funds pending investigation. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gaming platforms.

11. Changes to This Privacy Policy

ae365 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of ae365 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and contact us to request account closure.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ae365 handles your personal data, our dedicated privacy team is available to assist you. We are committed to addressing all legitimate enquiries promptly and transparently.

You can reach our privacy support team by email at [email protected]. Please include your registered account username and a clear description of your request so we can respond efficiently. We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them fully within 14 business days.